Shop Policies

Welcome to Kinchos Jewellery Pte Ltd, a luxury private bespoke jewellery company based in Singapore that creates designs in 14k to 18k solid gold and precious untreated gemstones. Our collections feature unique and exquisite designs that are perfect for weddings, anniversaries, and for yourself.

We take great pride in our craftsmanship and use only the finest materials to create our jewellery. All our jewelry is designed and made in Singapore, and we take great care to ensure that each piece is made to the highest standards.

Custom Bespoke Services:

Our bespoke services allow customers to create their own unique piece of jewelry. We understand that every customer is unique and we work closely with our clients to create a one-of-a-kind piece that will be treasured for a lifetime. Our custom work starts from S$1,500 and we work with solid gold 14k to 18k. To proceed with a custom quote, please fill up the form on our website and we will revert in 48 hours. Please include the following in your message – the jewelry type (ring, earrings, etc), the metal you want (sterling or gold), give us a brief idea you have in mind, and most importantly, when you need to have the piece finished and ready to wear.

Jewelry Care:

We want you to enjoy your jewelry for many years to come, that’s why we have provided detailed information on how to care for your fine jewelry on our website. We recommend that you follow the care instructions provided on our website, and that you have your jewelry inspected and cleaned by a professional jeweler on a regular basis.

Returns and Exchanges: At Kinchos, we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, please contact us within 7 days of receipt to discuss a return or exchange. Custom-made and altered items are not returnable or exchangeable.

Payment:

Bank Transfers and PAYLAH! : Customers will be provided with the appropriate banking details for making transfers

Shipping:

We ship worldwide and all orders are shipped via a tracked and insured service. We will provide you with a tracking number once your order has been shipped.

Insurance: All orders are fully insured during transit.

Privacy Policy: We respect the privacy of our customers and are committed to protecting your personal information. We will not share or sell your personal information to any third party.

Contact Us: If you have any questions or concerns, please don’t hesitate to contact us. We are always happy to help.

Thank you for choosing Kinchos Jewellery Pte Ltd. We look forward to working with you to create a special piece of jewelry that you will love and treasure.

 

KINCHOS is a registered dealer under Singapore’s PSPM Act (Precious Stones and Precious Metals (Prevention of Money Laundering and Terrorism Financing) Act 2019) and we reserve the right the refuse any transaction that we are of the opinion that it will contravene the conditions set forth in the PSPM Act.